Frequently Asked Questions
1. When will my order be processed?
2. Do you ship to military addresses or P.O. Boxes? 3. Which credit cards do you accept? 4. Do I have to pay with a credit card? Can I pay by personal check or money order? 5. What is your return policy? 6. Do you have a catalog? 7. I want to become a model, what should I do? 8. I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock? 9. My credit card was declined, but the charge is showing on my credit card. What happened? 10. I just ordered something, but now it's on sale. Do you honor price adjustments? 11. What are your shipping rates? 12. What is the Wish List used for? 13. Is your site secure? Why do I not see the security lock symbol? 14. I received my order, but one item was missing. What happens now? 15. I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do? 16. How can I track my package? If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day. Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.
Yes, we ship to PO Boxes and Military addresses within USPS capabilities! Military Deliveries
We accept:
Sorry, we do not accept personal checks. We do accept Money Orders. Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card. 1. Select your items that you wish to purchase and place them in your shopping cart. **All money orders must be in US funds or they will be returned. Mail To: Only items that have been purchased from this website can be returned according to the following policy. - Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping). All Merchandise must be returned to: - Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package. Unfortunately at this time, we do not offer print catalogs. Email your composite card (including professional photos, height, sizing, etc...) to model@efashionsolutions.com. Good Luck! Unfortunately, most items are not restocked. We like to keep our inventory fresh and full of the season's newest styles. You can contact our Customer Service Representatives / Personal Shoppers with the style number so that we can check on a restocking date. YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification. Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process. An error message will appear online stating: AVS Mis Match: The billing address provided does not match the billing address on file with your credit company. This allows you to go back and edit the information that you had previously entered as your billing address. Please note that any information entered after your billing information, may have to be re-entered. Such as promotional codes, store credit, gift card IDs, etc... Please contact our Customer Service department immediately so that they can resolve this for you. Yes, we do issue price adjustments, however your order must have been placed no more than 7 days before the price change was made. Please have your invoice # ready and contact our Customer Service Department to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after will be denied. Price adjustments will not be issued if your order has already received a discount (including price adjustments, promotional codes, etc...) *Price adjustments will not be made if you have already received a discount using a promotional code. All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process. A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your wishlist by looking under your user name. Perfect for a birthday or Christmas list to give your friends and family. The wish list does not hold inventory. If an item sells out it will be removed from your wish list. Yes, shopping at websites powered by eFashion Solutions is safe. Every credit card purchase you make at a website powered by eFashion Solutions is backed by the eFashion Solutions Safe Shopping Guarantee. We guarantee that every transaction you make at a website powered by eFashion Solutions will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by eFashion Solutions. Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services - including authentication, validation and payment. The security lock symbol appears only at the credit card entry stage of the checkout process. Upon shipment of your order, we will send an Out of Stock Notification via email explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future. If you did not receive an Out of Stock Notification and your shipment does not contain all items ordered please contact Customer Service at =$Cust_Serv_Array[PHONE]?>. If your order was not marked as Out of Stock (OOS) an investigation may need to be placed to track the package and check for delivery problems. Please contact Customer Service to start this investigation. International deliveries have a weight restriction; your order may come in several different boxes/deliveries. Once an order is placed, a promotional code CAN NOT then be applied. Please call customer service immediately to cancel the order and then replace it using the promotional code. We are sorry, but if your order has been shipped out and processed we can not apply the discount. Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up at http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers. If are not a member, you can contact Customer Service with your invoice #. |




